Which action is NOT part of handling a tenant complaint effectively?

Providing an immediate resolution is not typically part of handling a tenant complaint effectively because resolving complaints can often require time for investigation and consideration of the issues raised. Effective management of tenant complaints involves several essential steps, starting with listening to the tenant's concerns to fully understand the issue. After grasping the situation, documenting the complaint is crucial as it creates a record of the concern and any actions taken, which can be valuable for both the management team and for future reference.

Following up after the complaint is resolved demonstrates that management cares about tenant satisfaction and can also help to prevent future issues. Immediate resolutions can be impractical or even inappropriate if the systematic investigation or communication with relevant parties has not been conducted. An effective approach is to ensure that the complaint is addressed thoughtfully and thoroughly rather than rushing to a solution without proper consideration of the circumstances.