What should a property manager do when a tenant requests any major repairs?

When a tenant requests major repairs, a property manager must document the request and address it promptly to ensure tenant satisfaction and compliance with lease agreements and local housing laws. Prompt attention to repair requests is crucial for maintaining property quality and ensuring tenant safety. By documenting the request, the property manager creates a formal record that can be referenced later, thereby protecting both the tenant's interests and the property management's liability.

Additionally, addressing repairs in a timely manner helps in fostering a positive landlord-tenant relationship, which can lead to higher tenant retention and fewer disputes. Ignoring the request or postponing it can result in deteriorating property conditions, tenant dissatisfaction, potential legal issues, or even financial losses for the property owner if the situation escalates. Consulting with other tenants may provide some insight but does not directly resolve the immediate issue at hand and does not adhere to the responsibility of promptly handling repair requests.