How might a property manager assess a maintenance issue's severity?

A property manager can effectively assess a maintenance issue's severity by conducting a visual inspection. This hands-on approach allows the manager to observe the problem firsthand, evaluate its scope, and determine the potential impact on the property's functionality and tenant safety. A visual inspection provides critical insights that may not be adequately conveyed through tenant reports alone, allowing for a more informed and proactive response to maintenance needs.

Conducting a visual inspection is essential because it enables the property manager to gather evidence about the issue, look for underlying problems, and prioritize repairs based on urgency and potential hazards. This method also fosters better communication with tenants, as the manager can provide updates based on their observations, rather than just relying on second-hand information.